Virtual Visits with Healthcare Providers

Company: Elevance Health // Role: Senior UX Designer

Integrated into the Sydney Health app, this experience guides members through the end-to-end process of connecting with a healthcare provider virtually. Members begin by selecting from three care categories, then complete the required patient information, medical history, insurance details, payment information, and symptoms. To reduce friction and simplify intake, fields are prepopulated with existing account information whenever possible, while remaining editable. Once registration is complete, members enter a digital waiting room with an estimated wait time and receive a notification when their provider is ready to begin the video visit. After the appointment, they receive a visit summary to help them reference the information discussed.