Homeowner and Contractor Experience: Storyboard Illustration

A series of storyboard illustrations exploring a bathroom remodel from both the homeowner’s and contractor’s perspectives. Told through parallel 10-frame narratives, the storyboards capture each person’s actions, thoughts, needs, and pain points throughout the project—from initial research and contractor selection to project execution, communication, and final payment. Together, the stories illustrate the expectations and concerns on both sides of the home improvement experience, highlighting opportunities to create a smoother, more transparent process for everyone involved.